Tag Archives: public diplomacy

After encountering many angry eggs, U.S. Ambassador to Libya quits Twitter

Today, Ambassador Safira Deborah tweeted that she would stop using Twitter herself because doing so was distracting from the twin goals of “peace and stability” that the United States of America had in Libya. It was unclear whether it was her communication choices that led to the decision, the reception she encountered on the platform or some combination of the two factors. Twiplomacy created a timeline of her tweets, if you want to see them natively on Twitter.

The ambassador tweeted out a 8-part statement today, working within Twitter’s character limitations. She offered context for her initial decision to use the real-time social media platform, stating that it the “only way to reach out” for public diplomacy, in the context of Libya’s security situation and that her goal was to “encourage a transparent dialogue with all Libyans.”

SafiraDeborah@SafiraDeborah: “Dear Tweeps -and not so dear Tweeps- when I opened a Twitter account last year it was to encourage a transparent dialogue with all Libyans,” she tweeted. “Given the security situation in #Libya, Twitter was the only way to reach out and I am pleased to have developed a following of over 49k .” [Mon, Mar 23 2015 17:54:09]

What she found on Twitter lately appears to have led her to conclude that such a dialogue was not possible:
“Unfortunately, it seems there are some more focused on parsing and distorting “tweets” than reading actual statements of US policy,” she tweeted. “I have from time to time gone on strike against Twitter militias and those who resort to vulgar personal attacks in lieu of arguments. I have concluded it is best to cease efforts to communicate via Twitter insofar as it distracts from our goal of peace & stability 4 #Libya.” [Mon, Mar 23 2015 18:05:40]
Thumbnail for U.S. Embassy - Libya (@USAEmbassyLibya) | TwitterThe ambassador clarified that, while she would go silent, the United States delegation to Libya would continue to use Twitter on the embassy’s official account,@USAEmbassyLibya.
“We shall continue to post official statements on our embassy FB account. To all those responsible & thoughtful Tweeps out there, thank you.
She then offered thanks and tweeted the Arabic phrase for “goodbye.”
“Getting to know thoughtful, dedicated Libyans via Twitter has been an inspiration & given me great hope 4 Libya’s future. I wish you well. Masalaamah.”
There was some context for her apparent decision, from a few hours before the statement: the ambassador tweeted about violence in Tarhouna, a town to the southeast of Tripoli, and experienced a wave of angry tweets in response.
“Terrible news today from #Tarhouna where 8 innocent displaced #Tawergha killed in air strikes. This violence serves no one’s interests. My last tweet based on sources on both sides. Numbers may need correction but bottom line remains: violence serves no one. Fascinating reactions when I didn’t assign blame just decried the ongoing violence. Says so much about #Libya and why peace so difficult. Condemning violence also means condemning the reported killing of Colonel Hibshi’s family members and innocents who support Dignity. This info followed info on the other strikes: both are wrong and we condemn both. The violence must cease. Period. The unacceptable violence in #Tarhouna against innocents-whether Col Hebshi’s family or others-underscores the need for Leon to succeed. P.S. Sadly, I have begun to block those who use vulgarity or call for harm to me or my family. Disagree with me but do so with dignity.”
If you search Twitter for her username, the response to her decision to leave a field of engagement in what might fairly be described as an information war was heated. In the wake of this choice, it will be interesting to see whether the State Department offers any additional guidance for its ambassadors using social media to directly engage the people in the countries their mission is in. Will angry, abusive tweets that harass or threaten ambassadors prove sufficient to poison the well for public diplomacy in less than 140 characters?

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5 Social Media Week DC 2012 Panels: Conversations, Politics, Technology, Public Diplomacy and eDemocracy

Social Media Week DC  is going to be a busy conference for me this year. If you haven’t heard about it yet, the week-long festival starts 12 days from now. The week will feature speakers, panels, workshops, events, and parties all across the District celebrating tech and social media in the Nation’s Capital, including a special edition of the DC Tech Meetup. I’m going to be moderating four panels and participating on a fifth. I’m excited about all five and I hope that readers, friends, colleagues and the DC community comes to one or more of them.

If the panels that I’m involved in aren’t your cup of tea, you might find something more to your taste in the full SMW DC schedule.

Social Media Week DC 2012

Following is the breakdown of the five panels that I’ll be participating in this year:

  • Creating & Managing High Quality Online Conversations
    Location: Science Club
    Date: Monday, February 13 at 6:30 PM – 8:00 PM |  Add to Google Calendar | Add to iCal
    Description: Discussions in online comment sections and social media can be tricky to manage. Some sites are bogged down full of low quality comments, spam, and more. How do we create high quality online discussions? How do we filter out the noise – the spam, the solicitation, harassment, and hateful speech that often becomes part of any online discussion? We will discuss examples of those that have done it well, and some that haven’t. We will also speak to individuals who have dealt with harassment and negativity online and learn how they fought back and still used social media tools for constructive discussion and engagement.
  • Politics and technology: the media’s role in the changing landscape: ASK QUESTIONS
    Location: Powell Tate
    Date: Tuesday, February 14 at 10:00 AM | Add to Google Calendar | Add to iCal
    Description
    : Digital platforms have changed the media landscape forever, but how has it changed the way the media covers politics? We’ll ask a panel of reporters from Gannett, National Journal, ABC News and Politico as they discuss 2012 election coverage.
  • Social Politics: How Technology Has Helped Campaigns: ASK QUESTIONS
    Location: Powell Tate
    Date: Tuesday, February 14 at 2:00 PM | Add to Google Calendar | Add to iCal
    Description: The social media landscape has changed drastically since 2008. We’ll hear directly from panelists from Google, Twitter and Facebook as they delve into the tools and innovations that candidates and campaigns have utilized as the 2012 campaign heats up.
  • Public Diplomacy in the Age of Social Media
    Location: New America Foundation
    Date: Thursday, February 16 at 9:30 AM – 11:00 AM | Add to Google Calendar| Add to iCal
    Description
    : How does social media change how statecraft is practiced in the 21st century? Who’s participating and why? What have been some lessons learned from the pioneers who have logged on to listen and engage? Three representatives from the U.S. Department of State will share case studies and professional experiences gleaned directly from the virtual trenches.
  • Social Media, Government and 21st Century eDemocracy
    Location: The U.S. National Archives
    Date: Friday, February 17 at 1:00 PM – 2:00 PM | Add to Calendar | Add to iCal
    Description: While Sean Parker may predict that social media will determine the outcome of the 2012 election, governance is another story entirely. Meaningful use of social media by Congress remains challenged by a number of factors, not least an online identity ecosystem that has not provided Congress with ideal means to identify constituents online. The reality remains that when it comes to which channels influence Congress, in-person visits and individual emails or phone calls are far more influential with congressional staffers.“People think it’s always an argument in Washington,” said Matt Lira, Director of Digital for the House Majority Leader. “Social media can change that. We’re seeing a decentralization of audiences that is built around their interests rather than the interests of editors. Imagine when you start streaming every hearing and making information more digestible. All of a sudden, you get these niche audiences. They’re not enough to sustain a network, but you’ll get enough of an audience to sustain the topic. I believe we will have a more engaged citizenry as a result.”

    This conversation with Lira (and other special guests, as scheduling allows) will explore more than how social media is changing politics in Washington. We’ll look at its potential to can help elected officials and other public servants make better policy decisions.

If you’re not in DC, check to see if there is a Social Media Week event near you: in 2012, the conference now include New York, San Francisco, Miami, Toronto, London, Paris, Rome, Hong Kong, Tokyo, Singapore, and Sao Paulo.

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