Tag Archives: blogging
Filed under blogging, journalism, open source, social media, technology
Tagged as blogging, community management, editing, moderation
Classrooms and community: my moderation standards for Google+, Facebook and blog comments
Over the past few months, I’ve seen a lot of spam and pornography links on Google Plus, on Facebook and on the blogs I maintain. Fortunately, blogs, Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others.
Last night, I’m seeing a lack of clarity about my approach to online community, so here’s how I think about it, with a nod to the example set by Arizona State University journalism professor Dan Gillmor.
I can and do block spammers and people posting links to pornography.
I will leave comments on on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers. My full thoughts on the value of blog comments — and the social norms that I expect people comments to live within — are on this blog. To date, there are 196 comments on the post.
Vilely insulting me won’t help your case. Insulting others will ruin it. I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.
If the behavior persists, you will lose the privilege of participating in “class.” Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do it. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.
I strongly believe in the First Amendment. Governments should not censor citizens. That said, I do not, however, feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.
I hope that makes sense to friends, readers and colleagues. If not, you are welcome to let me know in the comments.
Filed under blogging, education, social media, technology
Tagged as blogging, ethics, Facebook, Google Plus, journailism, moderation, online community, standards
Want good online comments? Create communities and moderate them.
I’ve been clear about why I value blog comments before. If you’ve spent any time online, however, you know how bad many comment sections are. Why is that the case? Read Bora Zivkovic on commenting threads, in easily one of the best posts on the topic that I’ve ever read. It’s a long post, but it’s well worth your time. Zivkovic links to a forthcoming paper [PDF] that anyone in charge of comments should read, regarding how the tone of comments affects readers.The short version is that unmoderated, acidic comment sections polarizes readers and can lead them to believe in science less.
I discovered the post through NYT Journalism professor Jay Rosen, when he tweeted it:
Zivkovic, who is the blogs editor at the Scientific American, did nail it. I guessed that the answer to Rosen’s tweet was a lack of active participation by a moderator/author, and that’s more or less what I took away from this post. (I suspect he may have been directing his tweet at journalists who don’t — or can’t — spend the time moderating blog posts and social media profiles, along with the editors and publishers who employ them.) Rosen explained more about why he thought the post was important on a public post on his Facebook profile:
I think good comments require persistent identity (not “real” identity), moderation tools and active moderation. Without that mix, you get the toxic stew that is pervasive across far too many forums online.
Agree? Disagree? Hey, let me know in the comments!
Filed under blogging, journalism, social media, Twitter
Tagged as blogging, comments, community managment, journalism, online community